Facilitator: Karen Wilson | Executive Director of Employment Planning & Counselling

Date: Wednesday March 4, 2026 | 10:00am-4:00pm

This course was created to assist front line employment service workers in effectively managing client volume, using a strength-based approach and maintaining quality of service. The day will include discussion of considerations, techniques and best practices, interspersed with interactive, small group activities for brainstorming and sharing. This allows for not just learning from the facilitator, but from the experience of all who participate.

Content:

a) The Integrated Case Management model.
b) The role of the Case Manager and steps in effective case management.
c) Utilizing a strength-based approach to case management.
d) Managing client volumes according to Streams.
e) Writing effective case notes.
f) Referring out.
g) Maintaining client relationships and reconnecting with lost contacts.

Learning Outcomes:

* Please note this session will not be recorded. Attendees will receive a certificate of completion following their active participation.

Due to high demand, this training is exclusively available on a first come, first serve basis.  Please notify First Work if you are no longer able to attend and will need to send a colleague in your place.

If the registration fills up before you had the chance to register, please still register to be added to the waitlist in the event that seats open up.

If you have any questions, please do not hesitate to reach out to events@firstwork.org